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  • Toll Free: 844 306 0047
  • 438 788 1007
  • Fax: 438 788 1150
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  • 6500 4th flr Pointe Claire QC CA

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RMA Terms & Conditions

An RMA request must be submitted within 32 days of receiving the item. We make every effort to reply to all return requests on the same business day.
  • NO RETURNS CAN BE ACCEPTED WITHOUT AN RMA NUMBER. Any items returned without an RMA number may either be refused or charged a restocking fee of not less than 15%.
  • You may return or exchange an item, upon approval within 32 days of receipt at the shipping destination on your order.
  • Prior to any request for return of a possible defective product, please contact Technical Support for troubleshooting to confirm.
  • Items can be returned only if in original packaging, same new condition as sold with literature/instructions and blank warranty cards. If not, a restocking fee may be applied. Do not put any stickers or labels on the original manufacturer’s packaging.
  • Once an RMA is issued, you have 30 days to initiate shipment of the item via a traceable shipment method. Tracking information must be provided. If item is not returned within the timeframe specified, a new RMA number must be requested and reapproved.
  • If the item is defective, please provide a detailed description of the fault.
  • Returns of oversized and heavy products (50 lbs and over) may include a restocking charge of no less than 15%.
  • The following items may be non-cancelable/non-returnable: 1) Special order items, defined as products outside the realm of normal existing stock and/or items that include factory installed options; 2) items that require HAZMAT shipping; 3) Accessories, defined as but is not limited to: books, carrying cases, batteries, fuses, replacement bulbs, software, DVD''s and/or other consumable items. Over-sized and select additional items may also be non-cancelable/non-returnable. Please consult the product page and/or your product specialist for details.